Quantum Healthcare Navigation 

Quantum Health

Question: Navigating health care can be difficult. Who do you go to with questions about healthcare coverage or wellness?

Question: So many calls and transfers to get to the right resource — it’s not easy to find what you need. How do you find support?

Question: With so many great benefits and wellness solutions through the Concordia Health Plan where do you begin your journey to wellness?

Answer to all the above: First call Quantum.

Quantum Health is your healthcare navigator – the best, first point of contact for ALL healthcare-related questions.

Quantum Health helps you work through the increasingly complicated and fragmented healthcare world, guiding you toward:

  • Better health outcomes.
  • Improved quality of care.
  • Fewer unnecessary costs.
With one phone number, one website and one dedicated team of real, live people, access Quantum Health for questions big or small – from complicated decisions regarding surgery or a health condition to wellness goals to improve daily life. You have a personal team of healthcare benefits experts working with you and your providers to make your care simpler.

See what one Concordia Health Plan member had to say:

"When I learned I may need to change physical therapists in the middle of treatment, I called Quantum for help. The care navigator was amazing! She took the time to listen and understand the bigger picture of what was happening in my life and why the change was needed. She was concerned, helpful and respectful, and after hearing about the dire circumstances affecting my family and me, asked if it was ok to involve her supervisor and dedicated CPS care team to join in and pray for my family. They even tried to think of other ways to help. That’s a level of service and genuine expression of care I didn’t expect. It was comforting. We’ve had our share of challenges and burdens to carry, our faith lifting us up along the way. What a blessing to have a health service provider understand how important faith and prayer are to us. I see why Concordia Plans selected Quantum. They are not just another business; they are an extension of the service and compassion you expect from your church, willing to go above and beyond to help and care for you."

– Brenda C., Iowa

Quantum is part of the Concordia Health Plan benefits for you and enrolled family members — at no extra cost to you! 

There are three convenient ways to connect with Quantum:

Phone: 833-740-3260

App: Quantum Health mobile app

This information is also available on your medical ID card, which you can access digitally at ConcordiaPlans.quantum-health.com.

Register for Quantum and then download the Quantum Health app. You’ll be able to talk to a Quantum Care Coordinator via text and email.

How do I access my claims from 2023?

Quantum can help you access your claims and deductible information from 2023. Or if you’d like to reach out directly to view 2023 claim details:

BCBS of MN: Call 800-793-6922  or log in at bluecrossmn.com/concordia.

Cigna: Call 866-302-7578 or log in at mycigna.com.

Your Quantum Care Coordinator

Quantum Health takes a whole-person approach to supporting and caring for you. A Care Coordinator will listen to your concerns with empathy and compassion and answer any questions you may have around health care and your benefits. Your Care Coordinator is part of a dedicated team of healthcare experts who will:
  • Make calls to your providers for questions or billing issues.
  • Get answers to questions about benefits and claims.
  • Find in-network providers.
  • Secure required authorizations pertaining to your healthcare journey.

Your Care Coordinator will even help you find solutions for your healthcare needs.

Register for Quantum today! Quantum will do whatever it takes to make your health care and benefits work for you.

Quantum will do whatever it takes to make your health care and benefits work for you.