Telehealth Options

Telehealth

 

If you’re a member in the Concordia Health Plan, you have a variety of telehealth benefits that let you access doctors, physical therapists and mental health professionals via computer, smartphone or tablet without leaving the comfort of your home. They can help you with diagnoses and treatment plans for common illnesses or issues, such as:

  • Flu, skin conditions and allergies.
  • Stress, anxiety and other emotional challenges.
  • Back, joint or muscle pain.

Board certified and licensed, telehealth doctors can order prescriptions for you as well.

You’ll also save money because your telehealth visits are less expensive than traditional office visits or trips to urgent care or the emergency room – and some are included free as part of your health plan.

What are my telehealth benefits?

Visit the “Benefits” and “Physical Wellness” tabs on your member portal to see which telehealth benefits are available to you based on your CHP option.

  • Telehealth costs apply as follows:

    • Employee Assistance Program* – provides six free visits per issue for emotional support benefits for all CHP options.
    • 98point6 – text-based telehealth for all CHP options. No cost for CHP members.
    • MDLIVE – for all Cigna plan options. A $55 fee will apply to members enrolled in an HSA-qualified high deductible option*. Any mental health or substance abuse services will be processed under the office visit benefit.
    • Doctor on Demand – for all BCBS plan options. There is a $10 copay for members enrolled in Option A-E, Seminary Student option, or Healthy Me Copay B-E options. If you are enrolled in Option HDHP or a Healthy Me HSA A-E option, and need Doctor on Demand for medical reasons you pay $58.21* (or for Psychology or Psychiatry services the cost rates from $72.77 to 279.51 depending on the type of provider and the length of the visit.)
    • Kaiser Permanente Telehealth – for all Kaiser Permanente options. There are no fees except for CO residents enrolled in an HSA-qualified high deductible option (fees range from $24-$78 based on length of video chat)**.
    • Teladoc – for all UMR plan options. There is a $10 copay for members enrolled in Healthy Me Copay B-E options. If you are enrolled in Option HDHP or Healthy Me HSA A-E option, and need Teladoc for medical reasons you pay $49 (or $85 for dermatology services). For Psychology or Psychiatry services the cost rates from $90 to $220 depending on the type of provider until you have met your deductible.

      *EAP is available to members of the Concordia Health Plan (CHP).
      **For HSA-qualified high deductible option, the above fees will apply until you have met your deductible. Once the deductible is met, you will only owe 20% of the fee until your out-of-pocket maximum is met. Once that is met, services are covered at 100%.
Members

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Telehealth mental health support

Visit the “Benefits” tab on your member portal to see what is available to you

  • Cigna – CignaBehavioral.com
  • Kaiser – Video Visit
  • UMR – Teladoc
  • BCBS – Doctor on Demand

Your telehealth benefits provide safe, convenient access for you and your family to see a doctor when you need one – without leaving home.

98point6 logo
Text-based 24/7 telehealth through 98point6

  • No appointments, no travel, no waiting room.
  • No cost for CHP members.
  • Quality, personalized care from board-certified physicians.
  • Photo, video and voice support when needed.
  • Range of care, including medical questions, diagnosis, treatment, prescription, mental health support, referrals and more!

Visit 98point6
Cigna_logo2
Mental health support with the EAP phone or video counseling

Your CHP option includes access to Cigna’s Employee Assistance Program (EAP)* so you can get support for everyday issues, even the stressful ones, from the comfort of your own home through their virtual counseling option. You have access to six, free sessions of mental health counseling over the phone.

*EAP is available to members of the Concordia Health Plan (CHP).

Learn more
Sword Health logo
SWORD Physical Therapy Alternative

  • Combines the best in human care with easy-to-use technology to provide a more convenient option than traditional in-person physical therapy.
  • Includes an in-home therapy kit, consisting of a tablet, motion sensors and access to a licensed physical therapist who will design your personalized program and be there to support you every step of the way.
  • Treats pain for the lower back, shoulder, neck, hip, knee, elbow and ankle.

Visit SWORD Health