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Links to our benefit administrators' websites are listed here for your convenience. These sites may contain statements, implied or direct, which are not in conformity with The Lutheran Church—Missouri Synod’s theological positions. The links are provided solely as a courtesy to Plan members for finding and utilizing benefit information, but are not under the control of Concordia Plan Services. These sites are neither supported nor endorsed by The Lutheran Church—Missouri Synod.

Blue Cross Blue Shield of Minnesota
Administrator of PPO managed care program for selected CHP members
7:00 a.m. to 8:00 p.m. CT, Monday-Thursday
9:00 a.m. to 8:00 p.m. CT, Friday

Claim address:
    Blue Cross Blue Shield of Minnesota
    PO Box 64338
    St. Paul, MN 55164

Administrator of health and wellness programs for CHP members (Not available for members enrolled in the Medicare supplemental option)
Note:  Access to the site requires a username and password which was previously mailed with a welcome packet. Please call Concordia Plan Services if you need assistance.
Smart Steps and Nurse Line available 24/7

Health Advisors:
9:00 a.m. to 9:00 p.m., Monday-Friday (in each time zone)
9:00 a.m. to 12:00 p.m., Saturday (in each time zone)

Cigna HealthCare
Administrator of medical and prescription drug benefits for CHP members enrolled in an HMO Option
800-Cigna24 (244-6224) — Available 24 hours a day, 7 days a week

Claim address:
    Cigna HealthCare
    PO Box 182223
    Chattanooga, TN  37422-7223   

Cigna Behavioral Health
Administrator of mental health care, substance abuse care, and Employee Assistance Program (EAP)
866-726-5267 — Available 24 hours a day, 7 days a week

Claim address:
    Cigna Behavioral Health
    PO Box 188022
    Chattanooga, TN 37422

Cigna Dental
Administrator of dental benefits for CHP non-Medicare members
800-Cigna24 (244-6224) — Available 24 hours a day, 7 days a week

Claims address:
    Cigna HealthCare Service Center
    PO Box 188037
    Chattanooga, TN 37422-8037

Specialty Drug Program Administrator in partnership with Express Scripts

Claim address:
    CuraScript Pharmacy, Inc.
    6272 Lee Vista Blvd., Suite 100
    Orlando, FL 32822

Express Scripts
Administrator of prescription drug benefits
800-789-7488 — Available 24 hours a day, 7 days a week

Mail Short-term claims to:
    Express Scripts-WBP
    Mail Route #BL0470
    PO Box 390873
    Bloomington, MN 55439-0873

Mail order claims:
    Express Scripts
    Mail Pharmacy Service
    PO Box 66567
    St. Louis, MO  63166-6567

GeoBlue Expat
Adminstrator of health benefits for missionaries with the Office of International Mission
Inside U.S.: 855-282-3517
Outside U.S.: +1-610-254-5304

HearUSA/National Ear Care Plan
Administrator of hearing discount plan
8:00 a.m. to 8:00 p.m., Monday – Friday

Administrator of the Concordia Retirement Savings Plan

Click here for contact information for MetLife Representatives.

Minnesota Life
Administrator of supplemental group life insurance to workers enrolled in the Concordia Disability and Survivor Plan

Account administrator for personal spending accounts who works directly with Blue Cross and Blue Shield of Minnesota
Note: CHP members can access their personal spending account and claim information directly through myBlueCross by signing in to

800-793-6922 (workers)
7:00 a.m. to 8:00 p.m. CT, Monday-Thursday
9:00 a.m. to 8:00 p.m. CT, Friday

866-309-8916 (Employer Spending Account Help Line)
8:00 a.m. to 4:30 p.m. CT, Monday - Friday

Claim address:
     PO Box 64193
     St. Paul, MN 55164-0193

Claim FAX:

Silver Sneakers
Administrators of the fitness program for Medicare supplemental members
8:00 a.m. to 8:00 p.m. ET, Monday - Friday

Universal RX
Administrator of retail network pharmacy benefits inside the U.S. for GEO Missionaries and Partner-Supported International Educators
8:30 a.m. to 5:00 p.m. ET, Monday-Friday

Vision Service Plan (VSP)
Administrator of vision benefits
8:00 a.m. to 7:00 p.m. ET or PT, Monday-Friday